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- <text id=90TT1455>
- <title>
- June 04, 1990: The Disappearing TV Audience
- </title>
- <history>
- TIME--The Weekly Newsmagazine--1990
- June 04, 1990 Gorbachev:In The Eye Of The Storm
- </history>
- <article>
- <source>Time Magazine</source>
- <hdr>
- VIDEO, Page 80
- The Disappearing TV Audience
- </hdr>
- <body>
- <p>Now the networks have a new mystery to solve
- </p>
- <p> First it was, Who Killed Laura Palmer? Now the big question
- is, Who Shot Agent Dale Cooper? But with Twin Peaks adjourned
- for the summer, the networks are pondering another, even deeper
- mystery. For help, they have called in Agent Cooper himself.
- We pick him up as he drives into a new town, dictating into his
- omnipresent tape recorder:
- </p>
- <p> Diane, it's 10:05 a.m., and I've just arrived in New York
- City. What a place! Just smell those skyscrapers. Had breakfast
- at a little deli on Ninth Avenue. Cheese Danish and a cup of
- coffee, black as a moonless night. Hit the spot. Now I'm
- looking for a place to stay--clean place, reasonably priced.
- Can't find one.
- </p>
- <p> Something strange is lurking beneath the seemingly normal
- surface of this big-city life. Oh, there's the usual flurry of
- activity at the end of the TV season: fall schedules being
- announced, old shows getting canceled, new ones being
- trumpeted. But there are secrets here, dark secrets.
- </p>
- <p> It's the ratings, Diane. No, not just ABC vs. CBS vs. NBC.
- Since January there has been a dramatic and inexplicable
- falloff in all TV viewing. Overall, almost 4% of the audience
- seems to have vanished overnight. The drop is even greater for
- network viewing and for the demographic group that advertisers
- value most: adults between 18 and 49. Worse, the news comes
- just when the networks are getting ready to sell commercial
- spots for the fall season.
- </p>
- <p> The investigation started before I got here. The networks
- are blaming the drop off on flaws in the way Nielsen measures
- the audience. They point to a discrepancy between the national
- figures and separate local ratings that Nielsen took in
- February.
- </p>
- <p> Here's where it gets interesting, Diane. Nielsen used to
- depend on diaries and household meters to measure national
- viewership. But in September 1987 the company switched to
- people meters. These devices, currently in 4,000 homes, require
- every member of the household to push a button whenever he or
- she starts watching TV. Ad executives love people meters
- because they can tabulate exactly who is watching TV at any
- given time. But the networks don't trust the gadgets, mainly
- because they show fewer people are watching network TV than the
- old system did.
- </p>
- <p> Network researchers suggest that viewers are just getting
- tired of pushing those buttons. Crazier things have happened.
- In 1975 Nielsen showed another alarming drop in viewership.
- Turned out the problem was the glue attaching the meters to the
- TV set. As the sets heated up, the glue cracked and the meters
- disconnected.
- </p>
- <p> Nielsen is standing firm. We've checked out the people
- meters, they say, and found no methodological problems. "We've
- been at this long enough to be able to reach the conclusion
- that the audience decline is a real one," says a top Nielsen
- executive, William Jacobi. Still, the company is continuing to
- study the mystery and will issue a new report in the next week
- or so.
- </p>
- <p> The networks aren't happy. If the missing viewers can't be
- found, they stand to lose hundreds of millions in ad revenue.
- Alan Wurtzel, ABC's research chief, says, "Just at the time we
- need more precision, we have a methodology that seems to be
- providing more volatility."
- </p>
- <p> Looks like I've got my work cut out for me, Diane. There are
- network executives to question. A suspicious one-armed man has
- been hanging around the Nielsen offices. Get Albert and his
- team on the case. Now if I can just get out of this bulletproof
- vest...
- </p>
- <p>By Richard Zoglin. Reported by William Tynan/New York.
- </p>
- <p>NETWORK NIGHTMARE
- </p>
- <p>[% drop in TV ratings (1990 compared with 1989).]
- <table>
- <tblhdr><cell><cell>Jan.<cell>Feb.<cell>March
- <row><cell type=a>Adults 18-49, Prime Time<cell type=n>-1.9%<cell type=n>-4.3%<cell type=n>-5.2%
- <row><cell>Women 18-49, Daytime<cell>-4.4%<cell>-12.1%<cell>-14.5%
- </table>
- </p>
- <p>Source: NBC research derived from Nielsen Media Research data.
- </p>
- </body>
- </article>
- </text>
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